Services

Monitoring

Implementation of monitoring systems to help customer take care and control of the datacenter infrastructure, reducing costs and avoiding painful breakdowns with alerts. Besides this service, we offer an assessment of the current monitoring system including recommendations and best practices.

Project Management

Given our vast experience dealing with multinational companies complex projects, involving mission critical platforms, with the leadership ability of managing multivendor and multidisciplinary teams, following the PMI ( Project Management Institute ) international rules.

Managed Services

System administration services with employees working at the customer covering positions or roles needed. Some examples are : Unix Admin. , Windows Admin, Backup Admin., Veritas Admin., Oracle Admin., Unix Security Admin., etc.

Solutions

Monitoring System

We offer complete solutions of monitoring systems not only including commercial products with full functionalities but also free software products, covering any company needs.

Internet/Intranet Web Portal

Design, construction and implementation of internal and external web portals, internet short campaigns development and re-design of web site images.

Services

Security Posture Assessment

Revision and documentation of current situation of the servers, services, devices or solutions.
Objective : Give a clear and consistent vision of the status of risk and security posture regarding potential intrusions and vector attacks, based in the actual security level of the operating system perspective platforms.
The following elements are considered :
- Security Baseline of Security Department
- Complementary Security checks
- Verification of root kits presence
- Operating System Users, Passwords and Groups
- File systems and files permissions ( PATH )
- Active Audit Logs
- Ports (from the host, from the net)
- Patch Level
Access Control Verification, database FW , Mod Security
PowerKeeper Verification

Risk Analysis

Real Risk Identification, impact, probability of occurrence, documentation and follow up of control mechanisms, mitigation and risk transference.

Penetration Test

Vulnerability Analysis and real proof concepts, demonstrating access to information systems, from the perspective of the inside or external hacker.

Solutions

IDS/IPS

This tool is an intruder detector based on SNORT but with management facilities, deployment and signatures very precise, completely configurable.

User and Passwords Administration

The Privileged Identity Management Suite is an enterprise-class, unified policy-based solution that secures, manages and monitors all privileged accounts and activities associated with datacenter management whether on-permise or in the cloud.

Privileged Access Control

Privileged User Management ( “PUM” ) is a low cost, high quality software application designed to manage and monitor the use of administrator accounts over a network of UNIX and Linux based systems.

Services

High Availability

As part of the high availability services, we offer an on site assessment, in order to set the right availability regarding the customer needs and the best product for their needs. We also make product migrations of the same product or different ones, and version upgrades of any infrastructure component ( Operating System, data base, software ).

Replication

Services oriented to verify the current installation of the customer, otherwise, help them to make the right choice regarding replication. This services can be for local replication inside the datacenter as remote site replication, using powerful tools, covering Windows and Unix.

Backup Assessment

Our services cover not only customer platform backup assessments ( EMC, Symantec, IBM, HP, CommVault ) but also implementation, migration or upgrade ( Veritas Net Backup or EMC Networker ). Assessment and implementation of deduplication projects, stand alone or integrated to the traditional backup platform.

Disaster Recovery

To cover the need of 7x24x365 services and other government and entities regulations the companies need to build a disaster recovery plan with an alternative site. We offer the assessment to review the actual solution or in case of need a new one, recommend a solution that fits the customer needs.

Solutions

High Availability

High Availability solutions implementation not only in the main data center but also in a remote one, joining any distance. We have certified skills using Veritas Cluster, Sun Cluster, Oracle Clusterware and EMC Autostart and other products.

Backup/Deduplicación

We apply for backup with Symantec NetBackup ( ex Veritas ) and EMC Networker ( ex Legato ), and for de-duplication with NetBackup PureDisk and Avamar, leader market solution, including hardware connectivity tests, agents, with the objective to reach a full configured and tested installation following the best practices and documented as well.

Disaster Recovery Plan

Disaster Recovery Solutions using a clear methodology and determining priorities to protect critical systems on the customer sites. We make the revision, design, prove and implementation working together with the customer.

Services

IT Infrastructure Assessment

This consulting services are based in reviewing the customer current datacenter architecture, covering all the hardware, software, communications and security, which final result is a report covering the best practices and improvements based on the data collected and our experience. Hereby the customer can have a full glance view of the datacenter and the improvements they can do in the future, based on his priorities.

Storage Assessment

This service is oriented to make a revision of the storage architecture, that can be Hitachi, EMC, HP or Sun, and any others. The objective of this service is to achieve a point in time view of the storage status, so the customer can fix aims for future storage renovations, changes or improvements.

IT Virtual Assessment

The objective of developing a virtualized environment for the production environment, is to lower costs based in the optimization of the infrastructure use. Some of the challenges to improve the efficiency and offer flexibility to the business are define an strategy for the adoption of the private cloud concept, understand the business case for virtualization, adjust existing policies, procedures and processes. This service includes analysis and performance optimization tasks, availability, operation and cost of the technology infrastructure.

Systems Upgrades and Migrations

Planning and execution of any type of migration/upgrade or movement between serversand storage in Unix, Linux, Windows, Oracle, Veritas, and many others executing third party applications.

Solutions

Virtualization

There are so many virtualization solutions today on the market. We focus on Vmware, Oracle and Solaris staff, so we can virtualice from the server to the operating system.

Technology Renewal

Assistance on the previous investigation for making a decision for the renewal of any product or service need inside the technology sector of a company. This service allows the client to count with an assessment and analysis of the market, generating a report that covers the needs not only for the technology managers but also for the directors of the company, so they can clearly be oriented to the right choice decision based on the business needs.

Services

Performance Analysis

The first thing is to define the platform that has performance problems, if this is the case, a performance data collector is installed so we can get a sample of at least one week or two, with the analysis of the data collected in a propetary database, we are in conditions to make a final report with recommendations and best practices for the environment of the platform studied. The duration of this servcie is 3 or 4 weeks.

Capacity Planning

This service has as first step the previous service; so we installa the product to get the data collected during one or two weeks. Additionaly we ask for some data that the client must provided ( users expected , load grow, connections estimated, etc ) to make a capacity calculation according to the expected grow. Finally we realize a simulation with the different options of hardware and the data provided by the client and make a report with recommendations and adquisition options, leasing, etc.

Bottleneck Detection

In some cases the platform is configured and installed correctly, but nevertheless appear some performance problems while the utilization and the load continue to grow, so exists the need to discover where is that slowness or bottleneck is haviing place. This service is a search analytical process of performance problems using data collector automatic tools.

Solutions

Performance Analysis Software

We offer the complete performance analysis tool. This covers the selection of the adecuate tool, based on the priorities of the client ( cost, quality, open source, reports, etc ), the architecture design, prove of concept executions, and the implementation of the selected tool, leaving the softaware fully configured and taking samples of some of the clients of interest. Finally we prepare the documentation and use methodology.

Services

On Site Courses

Courses can be made at the customer facilities, allowing the resources not to move outside the office. Our company offers the service of lab preparation ( see Labs ) so we can use it for the Course.

Off Site Courses

This courses are dictated in a classroom with equipment for each assistant, that guarantees personalized contact with the product and the trainer, because is for a few students. Hereby the participants have a better knowledge from the content of the course.

Knowledge Transfer

We also offer a knowledge transfer with focus in the characteristics of the product the client has, so we can transfer the knowledge needs to the responsible of administering it. This generally is imparted when we make the product implementation, but there are cases where the client already has the product installed or the administrator is new in the function, and this services is a good shot.

Solutions

Tailor-made courses

In the case you cannot assist to the course, we offer the possibility to made a measure course following the customer needs with complete topics and partial contents.

Labs

Lab creation for on-site curses or test environments for products.

Services

Scripting ksh - FMLI

We have capacity for developing and reviewing of Unix Shell scripts and those with FMLI tool, we give assessment and we also help on the correction and build them if necessary.

Tailor-made software

In the case of the need of evaluation or use of some kind of technology tool or open software tool , we can participate in the complete cycle, from the selection to the implementation in the company.

OpenERP Costumization

Adecuation and implementation of existing modules, development of new functionalities of the product.

Solutions

Tailor-made software

Developments made to measure in embedded form or final product in the following technologies :

Libraries : Win32 API, MFC, ATL, WTL, POSIX, ACE, STL, Qt, GLIBC, OpenSSL,
Compilers :
GNU GCC
C++ (Sun One, Borland C, HP)
Java
Tools :
GNU make, GNU autoconf
Packages :
InstallShield
RPM
S.O :
Windows
Linux (RedHat, SuSE, Debian)
Unix (AIX, Solaris, HP-UX)